Terms of Service
Effective June 8, 2026
These Terms govern your access to BM2’s website and brand media management service (“BM2,” “we,” “us”). By creating an account or using the service, you agree to these Terms. If you use BM2 on behalf of an organization, you confirm that you have authority to bind that organization. A separately signed service agreement or order controls where it conflicts with these Terms.
1. The service
BM2 helps teams organize, index, search, and work with media. Available features depend on your workspace, configuration, supported formats, and service agreement. Indexing, transcription, search results, and generated content may contain errors or omissions. Verify results against the source before relying on them. A search result does not establish ownership, permission, or legal clearance.
2. Accounts and workspace access
Provide accurate registration information, protect your credentials, and use only accounts and workspaces you are authorized to access. You are responsible for activity under your account and for promptly reporting suspected unauthorized access through our contact form. Workspace administrators control memberships and permissions. Your organization may manage or remove your access and may access content you contribute to its workspace.
3. Your media and content
You retain your rights to the media, documents, and other content you submit. You grant BM2 permission to host, copy, process, transcribe, index, display, and transmit that content as needed to provide, secure, and maintain the service and carry out your instructions. You must have the rights and permissions needed for those activities, including permissions relating to copyright, privacy, likenesses, voices, and personal information.
You choose what to upload and who can access it. Some assets are delivered through public CDN URLs. Anyone who obtains a public asset URL may access the asset; workspace membership controls do not make those URLs private. Do not upload regulated or highly sensitive information unless a separate agreement expressly supports that use. Keep independent copies of media you cannot afford to lose.
4. Acceptable use
Follow our Acceptable Use Policy. Do not upload unlawful material, infringe others’ rights, distribute malware, evade access controls, interfere with the service, or use another organization’s content without authorization. You are responsible for your team’s use of the service.
5. AI features and third-party services
Some features use third-party infrastructure, AI models, or services. When you request such a feature, relevant content and instructions may be sent to the providers involved in processing it. Review your workspace settings and applicable provider terms before using those features. Outputs may be inaccurate, nonunique, or unsuitable for your purpose. Review and obtain any necessary permissions before publishing or using them.
6. Pricing and payment
The published media-indexing rate is $100 per TB of indexed media per month. How indexed volume is measured, minimum charges, included services, taxes, renewal terms, and any additional fees must be confirmed in an order or service agreement before paid service begins. The pricing page is not authorization to charge you. Contacting us does not start a paid subscription.
You agree to pay the fees in your accepted order. Any cancellation, refund, and renewal arrangements stated in that order apply. The published per-TB rate is billed monthly; any refund policy must be stated in your accepted order.
7. Privacy
Our Privacy Policy explains how information is handled. Organizations using BM2 are responsible for their own notices, permissions, and lawful instructions for personal information in their media. If your organization needs a data processing agreement or specific security or regulatory commitments, arrange those before submitting affected content.
8. Availability and changes
We may update features and perform maintenance. We do not promise uninterrupted availability, a particular indexing speed, or complete search coverage unless stated in a signed agreement. We may restrict or suspend access to address nonpayment under an order, security risks, legal obligations, or violations of these Terms. Where practical and lawful, we will give notice and an opportunity to resolve the issue.
9. Ending use
You may stop using BM2 and request account closure through our contact form. Organization members should also contact their workspace administrator. Closing an account does not cancel charges already due under an accepted order. Arrange any required exports before closing your workspace. Deletion requests are handled as described in the Privacy Policy; copies may remain in backups or where retention is legally required.
10. Disclaimers and liability
To the extent permitted by applicable law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. To that same extent, BM2 is not liable for indirect, consequential, special, or punitive damages, lost profits, or loss of business opportunities. These Terms do not exclude liability or rights that cannot lawfully be excluded. Additional liability terms, if any, belong in your signed service agreement.
11. Updates and questions
We may revise these Terms and will update the effective date. Material changes will be communicated through the service or other reasonable means. Changes do not override a signed agreement except as that agreement permits. For questions, billing issues, or rights concerns, use the BM2 contact form and include enough information to identify your account and request. Do not include passwords or sensitive media in your inquiry.